For SAML component support, please get in touch with us at firstname.lastname@example.org.
When requesting support, we ask that you include the application log file and any relevant configuration, metadata documents, and SAML messages at fault.
The Troubleshooting Guide details how to retrieve and view the SAML messages. Alternatively, you can send us the exported browser network trace file (.har). You can export the network trace from the browser dev tools, such as Google Chrome DevTools.