Frequently Asked Questions

To get a demo, please visit the respective signup form of the product you wish to download.  Once filled in, please validate your email address. Upon validation, you should receive a demo license key for 30 days and instructions to get you started.

If you have filled out a demo form already and haven’t received an email, please contact [email protected]

Need some additional time to continue your proof of concept? We are happy to extend your keys an extra 30 days. Get in touch with [email protected]

All our components/products that you demo are the fully packaged solution. The only exception is if you are using the IdentityServer Community Template for AdminUI, this has a slightly reduced feature set.

We provide next-day email support via Zendesk during your demo period. We are happy to help where we can.

To get in touch with support, please email [email protected] where our team can assist you with your issue.

Support is provided by email; we aim to reply within 24 hours of your query.  When necessary we can arrange a screen share session.

All products come with the first year of support included. Subsequent support and updates can be purchased annually for 25% of the current list price

Support request should be submitted to [email protected]. Our support hours are 08:00 am to 18:00 UTC with next-day response time.

All products (not including AdminUI) come with the first year of support included. Subsequent support and updates can be purchased annually for 25% of the current list price.

See below for AdminUI specific license FAQ

For SAML2P, WS-FED, DynamicAuth, FIDO.NET, SCIM.NET and KeyManagement, we provide an enterprise-wide perpetual license. This license enables you to use the component on any hardware you own or rent.

Further, you can use the version of the component indefinitely with the license key provided.

AdminUI is an annual license bound to the Authority URL of your IdentityServer solution. Visit the AdminUI product page for more information.

If you purchase a product or component from Rock Solid Knowledge, the component license we provide you will not expire.

If you plan to deploy your solution, bundled with our components onto your customer’s hardware, get in touch via [email protected] to discuss redistribution license terms.

All pricing can be found on each product page. Unsure what license you need? Please get in touch with the sales team.

Upon purchasing we only support the components/products you have purchased. For IdentityServer support get in touch with the sales team via [email protected] or visit the services page.

We don’t provide source-code of any components/products when purchasing a standard license.  If you are interested in purchasing source-code or have required features for the products or components, please get in touch with the sales team via [email protected]

The questions below outline your potential use cases. 

• Can I install AdminUI locally?
• Can I install AdminUI on a cloud web service (Azure/AWS)?
• Can I install AdminUI using Docker?
• I have limited time, what is the fastest way for me to evaluate AdminUI?
• Can I install AdminUI with an IdentityServer sample?
• Can you spin up a demo environment for me?

If your use-case is not defined above, please email [email protected] for support in choosing the best demo type for you.

If you request the IIS Demo type, you will receive an installer that will install AdminUI websites alongside a sample IdentityServer or use the .zip to install the websites yourself manually. We also have integration documentation to assist you.

If you request the IIS Demo type you will receive .zip to manually install the websites yourself in your chosen cloud provider. We also have integration documentation to assist you.

If you are running a docker environment, request the Docker Demo type. You will be provided with the images for AdminUI UI and API alongside an IdentityServer sample.

We will also provide registry information to pull down the latest images.

The fastest way to demo AdminUI is to use our "All in One SSO solution" this requires only to have Docker installed. 

With all our demo options you have the choice to install our non-production IdentityServer sample.

Our sales team can spin you up a 30-day private instance of AdminUI in Azure for your evaluation. 

Please get in contact via [email protected] or via our contact page.

AdminUI operates on an annual license fee; more information on pricing for AdminUI can be found on the product page.

All AdminUI licenses come with a 2-month post-expiry grace period. After which, the product will cease to function.

The email assigned to the license key will receive an automated email from [email protected] 2-months before your license expires.

We can offer one, three and five-year license deals. Please get in contact with sales for more information

All perpetual customers will stay on their perpetual license model unless requested otherwise.

We would be happy to accommodate you and your license requirements, please get in touch with sales where we can understand your solution and provide you with the best price we can.

Yes, we can! We can work in multiple ways to help you, ranging from production support, consultancy and custom development.

Yes. We can support your production environment, visit the production support page for more information or get in touch with the sales team.

We certainly can, to find more information on the customized solution, built to your requirements, source code delivered, visit the custom buildout page.

We are happy to go through your preferred reseller.

We can accept credit cards, a bank transfer. The only method of payment we don’t accept is cheques.

Duende Software is a company created by Dominick Baier and Brock Allen, the creators of open-source IdentityServer framework. It is a continuation of the IdentityServer OSS project.

No, you will not need to upgrade to Duende IdentityServer immediately. Duende has committed to supporting IdentityServer4 v4 until .Net Core 3.1 long term support expires in December 2022.

Yes! We will continue to support IdentityServer4 until .Net Core 3.1 long term support expires in December 2022.

We aim to have all of our products support Duende IdentityServer as soon as possible, while maintaining support for IdentityServer4.

Your component/ product license will work with Duende IdentityServer assuming you are up to date on your support.

You can read about Dominick Baier and Brock Allen's move to a commercial product in their announcement article.

We can help in various ways, from consulting you in the migration or performing the migration on your behalf.

You can purchase a Duende IdentityServer license by visiting their product page.